Ballymascanlon Hotel & Golf Resort is currently recruiting for experienced Reservations Manager to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

REQUIREMENTS:

• Minimum of 3 years’ experience in a reservations or front office supervisory role in a 4-star hotel or resort environment.
• Experience working with OTAs, GDS and direct booking channels.
• Proven track record in managing room inventory and optimizing occupancy and revenue.
• Understanding of pricing strategies, rate parity, and online distribution.
• Awareness of competitor set and market positioning.
• Knowledge of industry trends and revenue optimization techniques.
• Familiarity with GDPR compliance and data confidentiality.

SKILLS NEEDED

Reservation skills

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

MAIN DUTIES AND RESPONSIBILITIES:

• Reporting to the Sales & Marketing Manager, Reservations Manager will work closely with Sales Team to identify leads and to convert them to confirmed bookings. This role plays a key part in optimizing occupancy and revenue while maintaining a high standard of guest service and operational efficiency.
• Oversee the daily operations of the reservations department to ensure accurate and efficient handling of bookings.
• Manage room inventory to maximize occupancy and revenue, including group bookings, corporate accounts, and OTA (Online Travel Agency) channels.
• Ensure a high standard of customer service is maintained, handling guest inquiries and complaints effectively.
• Train and supervise reservations staff, provide coaching and conduct performance reviews.
• Maintain up-to-date knowledge of room rates, packages, and promotions.
• Work closely with front office and sales departments to ensure seamless communication and guest experience.