Basecamp Resorts, Canmore
About Basecamp
Basecamp Resorts is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?

• We have a health benefits plan
• Family and Friends discount at Basecamp
• We offer competitive wages
• There is room for advancement in our growing company
• We have a friendly atmosphere
• We believe in working hard and having fun!

Position Overview
We require a full-time Reservations Manager to join our revenue & sales team in the daily management and success of 13 properties. This role offers an opportunity to collaborate with cross-functional teams and contribute to the overall efficiency and revenue growth of our properties.
Salary: $55,000 - $60,000
Shifts: Full-time, Permanent
Location: Canmore, AB

Requirements

• Previous experience in reservations, guest services, or hospitality is preferred.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Familiarity with online travel agency platforms and practices.
• Proficiency in using reservation systems and property management software

• Work closely with the Revenue Manager to ensure accuracy of OTA bookings in PMS by implementing & enforcing a checks system.
• Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized.
• Work closely with the sales team to ensure group bookings are executed properly.
• Work closely with each property’s guest service teams to resolve any reservation related issues promptly and effectively.
• Produce daily, weekly & monthly revenue reports.
• Coordinate & invoice promotional stays with our marketing team.
• Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct.
• Manage staff booking requests.
• Manage Reservation & Group Coordinators.
• Load and update rates, promotions, and packages into the reservations system as required.
• Other duties as assigned.

Requirements

• Previous experience in reservations, guest services, or hospitality is preferred.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Familiarity with online travel agency platforms and practices.
• Proficiency in using reservation systems and property management software.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially