REQUIREMENTS

• Minimum 2-3 years’ hotel reservations experience, with at least 1 year in a supervisory role.
• Proven experience using Hotsoft PMS (desired).
• Strong organisational skills and attention to detail.
• Commercial awareness and understanding of revenue principles.
• Proficiency in Microsoft Office
  If this sounds like the role for you, we would love to hear from you

• Oversee all individual, group, corporate, and OTA reservations.
• Ensure all enquiries and bookings are handled promptly and accurately.
• Maintain rate codes, packages, and restrictions in Hotsoft PMS in line with revenue strategy.
• Ensure rate parity across all connected distribution channels.
• Monitor daily booking pace, pick-up, and cancellations, reporting trends to the Revenue Manager.
• Handle rooming lists, deposits, and cancellations in accordance with policy.
• Produce daily, weekly, and monthly reservations reports.
• Liaise with Revenue, Sales, and Front Office to support forecasting, promotions, and guest requirements.