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Reservations Manager at Filinvest Group

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Customer Service, Attention To Detail, Problem Solving, Decision Making, Revenue Management, Yield Management, Communication, Coordination, Reservation Systems Proficiency, Inventory Management, Time Management, Prioritization, Adaptability, Multitasking

Industry

Hospitality

Description

FILINVEST COMPANY: CHROMA HOSPITALITY Position Summary: Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management, maximized revenue opportunities, and consistent service standards. Supervises reservations agents, supervisors, and assistant managers while coordinating closely with Front Office, Sales, Revenue, and IT teams. Manages booking accuracy within the Property Management System (PMS), oversees rate plans and group bookings, and handles VIP or escalated guest concerns. Enforces reservation policies, conducts booking audits, and prepares operational and pickup reports. Leads team training, performance management, and onboarding to maintain high productivity and guest satisfaction across all properties. COMPETENCIES AND SKILLS REQUIRED: Leadership & Team Management Customer Service Orientation Attention to Detail Problem Solving & Decision Making Revenue & Yield Management Communication & Coordination Reservation Systems Proficiency Inventory Management Time Management & Prioritization Adaptability to Change Professionalism & Integrity Result-oriented Mindset Multitasking Ability

Responsibilities

The Reservations Manager oversees daily operations for the reservations department across multiple hotel properties, focusing on accurate room inventory management and maximizing revenue opportunities. This role involves supervising staff, managing booking accuracy within the PMS, enforcing policies, and handling escalated guest concerns.