Reservations Manager at HSH

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Reservations Management, Sales Techniques, Guest Profile Maintenance, Market Mix Analysis, Customer Service, Team Leadership, Analytical Skills, Communication Skills, Problem Solving, Revenue Management, Group Bookings Coordination, Attention to Detail, Call Handling Techniques, Email Correspondence Management, Special Requests Handling

Industry

Hospitality

Description

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who supervises the Reservation department and liaises with all other departmental managers, as well as with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques. Work for a prestigious hotel in Bangkok Learn and grow within a strong Sales & Marketing team Favorable remuneration package Key Accountabilities To ensure that all special rates information for corporates and locals is readily available. To ensure that all reservations staff take an active role in the maintenance of the Guest Profile. To be fully conversant with the hotel room types and rates. To ensure that the Reservations Department receives the proper market mix to help in achieving the maximum average room rate and room revenue. To ensure that all services rendered to guests from the Reservations Department are carried out efficiently, courteously, and professionally. To ensure in securing of accommodation for all arriving guests, but never allow an over-booking situation to occur. To advise management and sales of the current reservations status to assist them with their reference in marketing and business solicitation. Adhere to all company credit policies to ensure that all revenue expected will be received. To support the Group Reservations Executive, coordinating with the Sales Department in reference to all group bookings. To monitor and ensure that all group reservations are accurate, precise, and detailed. To monitor office activities daily to ensure that work updates are done consistently and promptly. To ensure and supervise that arrival checking is done in accordance with the Peninsula Standards, and ensure that all reservations are correct and handled proficiently To focus on service levels i.e, call handling techniques, prompt and efficient handling of the flow of email correspondences To take charge of special requests and any problems that may arise within the department on a day-to-day basis In the absence of the Director of Revenue, ensure to prepare revenue pick-up reports are prepared. General requirements Certificate or bachelor's degree in Hotel Management or related field Minimum 3 years' experience in this role Strong analytical skills to understand key business indicators Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Ability to communicate well in English. We are delighted to receive your resume for further consideration. .responsive { width: 100%; max-width: 550px; height: auto; }

Responsibilities

The Reservations Manager supervises the Reservations department, ensuring efficient processing of group reservations and maximizing room sales through proactive selling techniques. They also liaise with other departmental managers and maintain accurate records to prevent over-booking situations.