Reservations Manager at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Revenue Management, Team Leadership, Customer Service, Communication Skills, Organizational Skills, Stakeholder Management, Attention To Detail, Problem Solving, Training And Coaching, Collaboration, Forecasting, Data Privacy Compliance, Hotel Systems Knowledge, Microsoft Office Proficiency, Up-Selling Techniques

Industry

Hospitality

Description

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania. A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay. Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock. What is the job? We’re looking for a Full-Time Reservations Manager to join our team at Crowne Plaza Hobart. In this pivotal role, you’ll work closely with the Director of Commercial, Director of Sales & Marketing, Front Office Manager and IHG Revenue Manager (Offsite) to drive revenue in line with our Sales & Marketing Plan while ensuring guest satisfaction remains at the heart of everything we do. As Reservations Manager, you’ll oversee the entire reservations function for the hotel, ensuring accurate bookings, inventory balance, and rate parity across all channels. You’ll play a key role in aligning commercial strategy with day-to-day operations, managing revenue systems, and developing the capability of both the Reservations and Front Office teams. Your day to day People Lead and develop the Reservations team, ensuring strong system skills, service standards and product knowledge. Support and guide the Voice team through consistent training and coaching. Build team engagement through regular feedback and development discussions. Foster strong collaboration across departments, including Front Office, Sales & Marketing and Food & Beverage. Monitor group reservations and keep the Sales Team informed of status and updates. Communicate occupancy trends with department leaders to support efficient operations. Maintain positive relationships with guests, travel partners and industry contacts. Finance Drive revenue through effective up-selling and suggestive selling techniques. Stay across current rates, promotions and forecasting insights to support pricing and occupancy strategies. Contribute to revenue optimisation by fully utilising hotel systems, processes and company tools. Participate in key revenue meetings, including RevGen, Yield and pricing discussions. Monitor competitor activity and market trends to support informed pricing and market-mix decisions. Ensure phone and IT equipment are functioning effectively and coordinate any required maintenance. Manage team rosters and maintain payroll costs in line with departmental budgets. Support workforce planning by contributing to staffing operational discussions. Guest Experience Manage individual and group reservations with accuracy, professionalism and strong attention to detail. Handle bookings from Sales, reservation centres and travel partners, ensuring correct commissions and prompt processing. Monitor room blocks and cut-off dates through Passkey to support seamless group operations. Deliver timely, friendly responses to guest enquiries and feedback, including effective service recovery when needed. Maintain accurate guest profiles and collaborate with Front Office to support loyalty recognition and high-quality guest data. Responsible Business Maintain accurate room availability records and support forecasting by contributing to occupancy and rate reporting. Ensure compliance with IHG policies, credit procedures, data privacy requirements and WH&S standards. Keep historical reservation data up to date to support future planning and commercial strategy. Assist other departments during busy periods, including supporting Front Office with guest enquiries, phone, and operational tasks as needed. What we need from you Bachelor’s degree in Hotel Management / Business Administration or equivalent experience. Minimum 2 years’ experience in Reservations or Front Office, including leadership exposure. Strong knowledge of hotel systems such as Opera, HotelKey and an understanding of revenue management principles. Excellent communication, organisational and stakeholder management skills, with a professional phone and email etiquette. A strategic mindset with the ability to plan, set goals, and deliver projects on time. Confident using Microsoft Office and hotel operating systems. Full working rights in Australia. Based in Hobart. What you can expect from us We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey. Free staff meal on shift. Full uniform provided, laundered in-house. Paid birthday leave in addition to your annual leave. Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills. You have the opportunity to fast track your career with a growing global company. Popular hotel perks and discounts on the retail platform. Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Reservations Manager oversees the entire reservations function, ensuring accurate bookings and inventory balance while driving revenue in line with the Sales & Marketing Plan. They also lead the Reservations team and collaborate with various departments to enhance guest satisfaction.