Reservations Manager at Madeline Hotel and Residences Auberge Resorts Collection

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hotel Reservations, Team Leadership, Customer Service, Data Management, Revenue Management, Attention to Detail, Collaboration, Communication, Problem Solving, Organizational Skills, Forecasting, Performance Analysis, SOP Development, Guest Relations, Service Excellence, Personalized Service

Industry

Hospitality

Description

Company Description Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life. For more information: auberge.com/cambridge-house/ Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge Job Description As Reservations Manager, you will lead the reservations function with precision, warmth, and commercial insight. This role plays a key part in shaping the guest journey - ensuring every enquiry, every detail, and every interaction reflects the service and care that define Cambridge House. You will oversee all individual bookings, working closely with our revenue, sales, and front-of-house teams to deliver a seamless and personalised experience. Leading a dedicated team, you will ensure each reservation reflects not just efficiency, but the beginning of a meaningful connection with our house. Key Responsibilities: Lead and inspire the reservations team: mentor, support, and guide team members to deliver warm, professional, and attentive service whilst cultivating a culture of accountability and service excellence. Oversee the end‑to‑end reservations process, including responding to enquiries, managing special requests, processing payments, and handling cancellations or amendments. Ensure all reservation data - guest profiles, booking details, billing information, and preferences - is accurate, current, and handled with the utmost discretion. Collaborate closely with the Director of Revenue to forecast occupancy, fine-tune pricing strategies, and optimise distribution to maximise yield and RevPAR. Maintain rate integrity and consistency across all channels (OTAs, direct bookings, corporate and wholesale), while monitoring systems and channel managers for accuracy. Generate and analyse regular performance reports covering reservation metrics, conversion trends, occupancy forecasts, and revenue projections; share actionable insights with senior leadership. Work in partnership with Sales & Marketing to prepare for campaigns, packages, and promotions, ensuring the reservations team is well-briefed and aligned. Ensure service excellence for all guests by anticipating needs and delivering thoughtful, personalised pre‑arrival communication. Liaise with Front Office, Housekeeping, F&B and other departments to ensure all reservation details and guest preferences are communicated clearly and executed seamlessly. Maintain and regularly update SOPs for the reservations function, ensuring adherence to brand standards, GDPR, and internal policies. Qualifications Proven experience in luxury hotel reservations, with at least 3 years in a senior role. Strong command of Property Management and Central Reservations Systems, along with experience managing distribution channels. Solid understanding of revenue management principles and how reservations contribute to commercial performance. A guest-first mindset, committed to delivering seamless, personalised service from the initial enquiry onward. Exceptional attention to detail and accuracy in data handling, guest preferences, and booking records. Organised and solution-oriented, with the ability to manage multiple priorities with poise. Collaborative approach with a natural ability to guide, support, and motivate team members. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Reservations Manager will lead the reservations function, ensuring every guest interaction reflects the service and care of Cambridge House. This includes overseeing the reservations process, collaborating with various teams, and maintaining accurate reservation data.