ADDITIONAL INFORMATION

Job Number25121060
Job CategoryReservations
LocationSheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Management

ABOUT US

Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort and part of the global Marriott International family. We are committed to delivering exceptional guest experiences through personalised service, innovative technology, and a culture of excellence.

ABOUT THE ROLE

We are seeking an experienced and motivated Reservations Manager to lead our dynamic Reservations team. In this hands-on role, you’ll oversee daily operations, drive process efficiency, and ensure seamless guest interactions while collaborating with departments across the resort.

KEY RESPONSIBILITIES

• Manage and support daily operations of the Reservations team
• Manage room inventory and booking systems (PMS, MARSHA, OXI)
• Ensure all VIP and group bookings are accurately handled
• Coach and develop team members through training and onboarding
• Liaise with Revenue and Sales teams to support promotions and rate programs
• Complete reports, rosters, timesheets, and end-of-month tasks
• Respond to guest enquiries via phone/email and support sales conversions
• Maintain compliance with WH&S and company policies