Albert’s Schloss Liverpool
Liverpool
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£13.50 per hour + tronc + 75p guest experience bonus
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Full time

RESERVATIONS MANAGER - ALBERT’S SCHLOSS LIVERPOOL

Pay: £13.50 per hour + tronc + GXP bonus (75p per hour)
We are looking for hardworking, talented and experienced individual to join our sales team here at Albert’s Schloss Liverpool, to join us as a Reservations Manager.

What you’ll be doing

• Reactive Business: Lead the work on reactive incoming business via the website, the phone and Outlook
• Corporate Business: Support the Sales Manager by handling large event enquiries
• Phone Calls: Lead the management of incoming phone calls
• Upsells: Increase SPH on confirmed bookings by upselling packages, pre-orders and bolt-ons
• Event Management: Ensure each booking is organised correctly, considering allocations, pre-orders, run sheet notes and all relevant information for smooth hand over to operations team
• Showcases: Alongside the Sales Manager, support with seasonal corporate showcases
• FAM trips: Support the wider sales team with agency and corporate venue FAM trips
• Off-Peak Shifts: Collaborate with the full Albert’s Schloss team by working evening and weekend shifts when required

Who we need

• Previous experienced in a senior sales role is essential
• Experience in B2B and corporate agency account management
• Love for Hospitality and a genuine desire to go above and beyond.
• Organised & Computer Literate
• Good Communication and written Skills
• Experience with Collins booking system
• Excellent Phone Manner

Who we are
Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schenke, Rudy’s Pizza, and Albert Hall.
Our Bavarian bier hall and alpine inspired restaurant is a retreat from the modern world where we invite you to discover new things, celebrate one another, and revel in the wünder of our Schloss. Influenced by our travels across Alpine Europe; expect roaring fires, tankards of Europe’s finest bier, delicious Bavarian inspired dishes from our Cook Haus and bakery, and seven nights of showtime.
We have been rated as a ‘World Class’ place to work in 2024 by Best Companies, and we truly invest in and develop our people whilst being true to our values of Fun, Authentic, Positive, Initiative, Neighbourly & Committed.
For more information about us, visit - www.albertsschloss.co.uk

Rewards

• 50% off at all Mission Mars Venues for you and friends.
• Dreams Machine – have a dream? Enter into our Dreams Machine & be at a chance of winning money to help make it happen!
• Loyalty bonus scheme
• Invites to big parties including a Christmas awards ceremony, summer BBQ and football tournament.
• 24/7 access to free, confidential and specialist mental health/well-being support.
• Training and development programme with over 38 courses for various roles and levels.
• Annual workshops to exciting (secret) locations.
• Trips away to UK and overseas based partners to enhance your own knowledge (and sometimes just for fun..)
• An independent culture where your ideas matter

Candidate Information
We will aim to respond to all applicants within 7 days. If you are successful, you will be contacted about an interview.
At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know on careers@wearemissionmars.com

• Reactive Business: Lead the work on reactive incoming business via the website, the phone and Outlook
• Corporate Business: Support the Sales Manager by handling large event enquiries
• Phone Calls: Lead the management of incoming phone calls
• Upsells: Increase SPH on confirmed bookings by upselling packages, pre-orders and bolt-ons
• Event Management: Ensure each booking is organised correctly, considering allocations, pre-orders, run sheet notes and all relevant information for smooth hand over to operations team
• Showcases: Alongside the Sales Manager, support with seasonal corporate showcases
• FAM trips: Support the wider sales team with agency and corporate venue FAM trips
• Off-Peak Shifts: Collaborate with the full Albert’s Schloss team by working evening and weekend shifts when require