THE TEAM

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual’s input and celebrates achievements collectively.

THE ROLE

As a key member of our team the Reservations Manager will be responsible for overseeing the daily operations of the Reservations department. They will be responsible for the daily operations in the Reservations department. The Reservations Manager will ensure the highest level of hospitality in the department when interacting with our guests. They will be a hands-on leader whose team will be responsible for guest interactions when booking their stay. The ideal candidate will have leadership and hospitality experience.

Your contributions to the team include:

• Implement and enforce policies and procedures for daily operations
• Supervise the Reservations team and provide positive leadership
• Address guests’ inquiries and requests with a high level of hospitality and professionalism
• Train and motivate the Reservations team to create a positive and professional environment
• Manage group and individual performance expectations and goals while providing mentorship and feedback at all levels
• Oversee Reservations activities to ensure consistent and exceptional service techniques for guest bookings
• Oversea Sports groups enquiries, contracting, rooming lists, billing and post event follow up.
• Progressively train Res Agents on Sales activities
• Track and report segment performance, LNR, OTA and others as required
• Track and report Res Agents and department performance
• Oversea incentive program
• Participate in Package setting and implementation
• Take part in the recruitment and hiring process for the Reservations team
• Establish work schedules and review hours for payroll records
• Provide extensive knowledge of the Resort and its facilities as well as local attractions and events to ensure a memorable experience for guests
• Assist in managing inventory and supplies to ensure they are stocked and organized
• Maintain good communication and coordination with all department managers to ensure seamless Resort operations
• Participate in operations and management meetings to stay informed on maintenance and housekeeping issues, and policy and procedure changes
• Adjust pricing and revenue management strategies as demand and external factors change

A few things we are looking for in a new team member:

• 1-2 years in a leadership role
• 3+ years of yield and revenue management experience
• 1-2 years of hospitality experience
• Experience with hotel PMS (Opera, Maestro, etc.)
• High level of attention to detail and enthusiasm to develop your knowledge and the team
• Experience using yield management strategies to maximize business performance

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates