Reservations Manager at Radisson Hotel Group

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Customer Service, Revenue Optimization, Inventory Control, Market Analysis, Team Leadership, Data Analysis, Amadeus, Lighthouse, Pulse, STR, Problem Solving, Communication, Training, Forecasting, Budgeting

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Manager, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as Amadeus, Lighthouse, and Pulse, along with a strong understanding of revenue optimization, inventory control, and market analysis Key Responsibilities Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, brand.com). Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms. Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms. Supervise and support the team in handling guest inquiries, special requests, and group blocks. Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks. Utilize STR, Lighthouse and Pulse to track competitor pricing, demand trends, and forecast accuracy. Support and execute revenue strategies in collaboration with the Revenue Manager. Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms. Act as the department lead for system-related matters involving Amadeus, Pulse, and Lighthouse. Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence. Conduct regular team meetings, training, and one-on-one sessions to support development. Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals. Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR. Provide recommendations based on data to improve conversion rates and minimize revenue leakage. Prepare and contribute to forecasting, budgeting, and business planning processes. Ensure compliance with Radisson brand standards, SOPs, and audit requirements. Qualifications Minimum 4–5 years of experience in hotel reservations or revenue management. Degree or diploma in Hospitality Management. Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem- solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Responsibilities

Oversee the daily operations of the reservations department, ensuring data integrity and accurate inventory management. Lead and motivate the reservations team to meet performance targets while collaborating with other departments to align on business goals.