KEY SKILLS:

• Strong phone intrapersonal etiquette is essential for effective, concise communication.
• Strong knowledge of reservations systems.
• Sales & Negotiation skills.
• Previous similar Restaurant & Bar experience is preferred, however not essential.
• Proven skills in Heading a Reception Team, ensuring that all interactions are positive & professional.
• Excellent organisational skills with attention to detail to manage compounding tasks efficiently.
• Ability to work collaboratively within a team while also being capable of independent decision-making. This position offers an exciting opportunity for individuals passionate about Guest Satisfaction, looking to advance their careers in a dynamic environment.

• Manage the Reservations System – Oversee and maintain the reservation platform, ensure real-time availability updates, monitor overbooking risks, and manage cancellations or changes.
• Lead & train staff within the Reservations/Host Team, fostering a Positive Work Culture.
• Handle guest inquiries via multiple different platforms such as phone, email or online chat & resolve any issues related to bookings whilst communicating concisely with affected departments.
• Collaborate with other departments to ensure seamless guest experiences from initial booking (enquiry) to after-sales service.
• Maintain up-to-date knowledge of Restaurant & Bar offerings/packages, to provide patrons with accurate information to boost occupancy.
• Monitor reservation systems for performance & implement improvements as necessary.
• Prepare reports on reservations trends/rates for daily management review