We are currently looking for an experienced and motivated Reservations Manager to join our team at The Stafford London Hotel.
The Reservations Manager is responsible for overseeing the reservations and booking process, as well as managing a team of reservation agents. They will ensure the team run an efficient and accurate reservation procedure, whilst optimising occupancy rates, and deliver exceptional service to our guests.

OUR BENEFITS INCLUDES:

• 28 days holiday which increases with length of service to a maximum of 33 days
• Private Healthcare option & Life Insurance
• A choice of rewards and lifestyle benefits
• Employee recognition programme
• Training and development opportunities
• Access to Wagestream app
• Referral Scheme: £1000 for referring a Chef, £500 for other permanent position (terms and conditions applies)
• Interest free season ticket loan
• 50% Food and Beverage discount in our venues
  If the role sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you!
  Please apply now, we are looking forward to receiving your application.
  The successful candidate must already have eligibility to work in the UK.

• Provide daily reports of reservation performance, occupancy rates, and revenue generated.
• Lead and manage a team of reservation agents, providing guidance, training, and performance evaluations.
• Oversee the entire reservation process, from receiving inquiries and booking requests to confirming reservations and handling cancellations.
• Monitor reservation systems and databases to ensure accuracy and prevent overbookings or discrepancies.
• Analyse historical data and current trends to forecast occupancy and recommend pricing strategies.
• Maintain a high level of customer service by promptly and professionally responding to guest inquiries, requests, and concerns related to reservations.
• Address and resolve any issues that arise, ensuring guest satisfaction and retention.
• Collaborate with sales, marketing, and other relevant departments to promote special deals and events
• Communicate reservation details and requests to various departments to ensure smooth guest experiences upon arrival.
• Ensure that reservation agents adhere to company policies, procedures, and guidelines when handling reservations and interacting with guests.