QUALIFICATIONS:

• Minimum HS Diploma or equivalency required
• Working knowledge of office services operations
• 1-3 year experience with Microsoft Products including: Word, Excel, Outlook, and Teams
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
• Must be able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Exhibits superior verbal and written customer service skills
• Maintains confidentiality while working with highly sensitive materials
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times

RESPONSIBILITIES:

• Physically setup conference room set-ups for the day, place requested equipment/supplies (flipcarts, special room configurations, etc.) in the appropriate rooms.
• Physically reset the tables and chairs according to the floor layout and requested equipment/supplies collected and placed back in storage.
• Manage and oversee Special Event set-ups to include adhering to the External Catering Policy.
• Reserve conference rooms for employees.
• Reserve special event spaces for employees.
• Answer questions and inquiries about the different rooms and special event spaces through teams, phone and email.
• Meet with clients in person and virtually to discuss their event needs.
• Stores and secures all tables, chairs, and equipment in an organized manner.
• Monitor monthly numbers of activities (set-ups, calls, emails, etc.)
• Enter tickets for engineering requirements
• Problem Solve - There might be times when we must be creative and think outside the box to accommodate requests
• Create room diagrams using Lucid Chart.
• Edit and Modify PDF layouts.
• Maintaining Special Events Calendar (excel) and keeping it accessible on Share Point. Be prepared to lead and share upcoming events during the Weekly Status Meeting.
• Function as liaison between employees and respective teams (Engineering, A/V, Facilities, Catering).
• Provide excellent customer service.
• Other duties assigned by supervisor/manager.