RESERVATIONS OFFICER - FLEXIBANK

One Hatfield Hospital, part of the Phoenix Hospital Group, based in Hatfield, Hertfordshire, has an exciting opportunity for a FlexiBank Reservations Officer to join our friendly team.

QUALIFICATIONS

• Minimum G.C.S.E. education or equivalent, including English and Maths

EXPERIENCE

• Proven ability to work effectively in a team environment and independently as required
• Relevant experience within an administrative or customer service role, including dealing with patients
• Experience in a private healthcare environment

SKILLS

• Strong interpersonal and communication skills, including face-to-face, over the phone and by email.
• Patient orientated with a focus on continuous service improvement.
• A good team player with a collaborative approach to achieving goals.
• Competent using IT systems.
• Enthusiastic and passionate.
• Ability to work well under pressure.
• Demonstrable customer service skills and awareness.
• Able to work under pressure and to meet tight deadlines.
• Flexible attitude and approach to the role.
• Organisational skills
• Excellent written and verbal communication skills

PLEASE NOTE: THIS IS A FLEXIBANK ROLE WORKING ON AN ‘AS AND WHEN REQUIRED’ BASIS; YOU WILL BE REQUIRED TO SUPPLEMENT STAFFING LEVELS DURING BUSY PERIODS AND PROVIDE COVER FOR EXISTING STAFF DURING PERIODS OF ANNUAL LEAVE OR ABSENCE.

As our Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

• Managing appointments
• Processing new referrals
• Administration of the clinics.

You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.
You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.

The role will involve:

• Taking bookings over the telephone, and from email correspondence from Consultants, patients or secretaries using the booking form provided;
• Informing patients of their booking and admission by means of a computer generated letter and information pack;
• Management of generic mailboxes;
• Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system;
• Supporting with switchboard