Reservations & Royal Service Agent at Accor

Whistler, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

21.5

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservations, Interpersonal Skills, Problem Solving, Telephone Etiquette, Numerical Aptitude, Selling Skills, Assertiveness

Industry

Hospitality

Description

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Reservations & Royal Service Agent At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. This is a full-time, seasonal position. Starting Rate of Pay: $21.50 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 Job Duties Include: Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes Assist all external and internal callers and redirecting if/when necessary Take ownership of the guest’s request and ensure follow up according to the hotel’s standards Book and enter room reservation requests using the Property Management System Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers Update reservations ensuring a flawless check in and check out process Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Qualifications Previous customer related experience required Previous Front Office or Reservations experience is an asset Previous Property Manager System experience preferred Working knowledge of Opera Cloud is an asset Strong interpersonal and problem solving abilities Professional telephone manner and demeanor with a natural response "smile" on the phone Demonstrated numerical aptitude with strong selling and assertiveness skills is a must Job Perks & Benefits: Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].

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Responsibilities

The Reservations & Royal Service Agent provides efficient service for guests and colleagues, ensuring seamless operational efficiency. They take ownership of guest requests and manage room reservations using the Property Management System.