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Reservations Sales Agent at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Multitasking, Computer Proficiency, Teamwork, Independence, Booking Management, Upselling, Opera PMS, Conflict Resolution, Professionalism, Loyalty Programs, Brand Standards

Industry

Hospitality

Description

Company Description Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience. Job Description The ideal candidate we are looking for is an individual who has the capacity to: Provide professional, friendly support and go the extra mile for guests and clients. Manage bookings accurately, maximize occupancy, and resolve inquiries confidently. Upsell rooms and services while promoting loyalty programs and brand standards. Communicate guest needs effectively, maintain attention to detail, and use Opera PMS. Qualifications 1–2 years experience in hotel reservations (Opera/Opera Cloud preferred). Strong communication skills (verbal & written) and computer proficiency. Ability to work independently and in a team, staying calm under pressure. Passion for customer service, attention to detail, and multitasking skills. Additional Information Benefits: Opportunities for further development and worldwide career progression Staff & Friends/Family rates at Accor hotels worldwide Diverse and inclusive work culture EAP Services + Flexible Rosters + Time in Lieu Supportive & Inclusive Leadership + Collaborative & Respectful Management Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Sales Agent will provide professional and friendly support to guests, manage bookings accurately, and resolve inquiries. Additionally, they will upsell rooms and services while promoting loyalty programs and maintaining brand standards.