Reservations Sales Agent
542698

Sales, Marketing & Communications

Full time
Mandarin Oriental Downtown, Dubai
Mandarin Oriental Downtown, Dubai is looking for a Reservations Sales Agent to join our Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Manage guest room reservations by confirming details, verifying availability, and explaining rates, guarantees, and cancellation policies.
• Handle guest inquiries, special requests, complaints, and visa arrangements while ensuring timely and accurate communication.
• Maintain up-to-date knowledge of hotel promotions, facilities, and rate structures, ensuring proper application of rate management and reservation standards.
• Support departmental goals by adhering to brand standards (LQE, MOQA, Forbes) and delivering service excellence to enhance customer satisfaction and loyalty.
• Coordinate closely with departments such as Sales, Front Office, and Banqueting; participate in site visits, client entertainment, and joint sales calls.
• Maintain accurate records and systems, ensure booking data is correct, and attend regular departmental meetings and training sessions