Additional InformationReservations Sales Agent
Job Number25058170
Job CategoryReservations
LocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
SchedulePart Time
Located Remotely?N
Position Type Non-Management

ABOUT THE ROLE

The Groups Reservations agent works closely with the Sales and Event planning team and monitors the group room pick-up and turn downs. You will assist in taking bookings from a range of guests and booking channels, whilst being involved in all aspects of Reservations, from group bookings, crew allocations and FIT arrivals. You will provide efficient and professional service to all guests via email and phone, whilst actively promoting the hotels outlets, facilities and promotions.

CRITICAL RESPONSIBILITIES:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Answer telephones using appropriate etiquette.
• Perform other reasonable job duties as requested by Supervisors