Reservations Sales Team Leader at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Mentoring, Customer Service, Airline Crews Management, Group Business Management, Occupancy Optimization, Average Rate Optimization, Yield Management, Booking Conversion, Interpersonal Skills, Communication Skills, Customer Care, Attention To Detail, Opera

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD. Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve! What you will be doing: Assist Reservations Sales Manager and Supervisor in training and mentoring of the Reservations Team. Direct team to ensure exceptional customer service is delivered at all times. Managing airline crews and small group business Optimise Hotel occupancy, average rate and yield. Convert all Reservation enquiries into bookings. Take responsibility to attain the highest possible occupancy and average rate. Your experience and skills include: You are a professional and talented individual who is looking for the next step in their career and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills. You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail. You are confident about your technical knowledge of hotel booking systems, including Opera. Additional Information ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD. Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve! What is in it for you? Employee benefit card offering discounted rates in Accor worldwide from day one. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

This role involves assisting the Reservations Sales Manager and Supervisor with training and mentoring the Reservations Team while directing staff to ensure exceptional customer service delivery. Key duties include managing airline crews and small group business while optimizing hotel occupancy, average rate, and yield to convert all inquiries into bookings.