Reservations Specialist at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

16.5

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Reservation Handling, Account Inquiries, Timeshare Education, Inbound Calls, Outbound Calls, Booking Modifications, Cancellation Processing, External Exchange Requests, Travel Protection Explanation, Accurate Documentation, Quality Assurance, Performance Metrics, Multitasking, Bilingual Spanish

Industry

Hospitality

Description

Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Job Description On-site training beginning February 26th for 90 days, then hybrid/remote Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics) Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As an Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home! Class & Training Details Next class starts: February 26th Training is 4 weeks, followed by 2 weeks of reverse shadowing & nesting Training/Nesting Schedule: Monday–Friday 9:00 AM–5:30 PM (in office) Attendance Requirement: No time off permitted during the first 90 days Schedule After Training & Nesting: 11:30 AM–8:00 PM with Split days off: 1 weekday + 1 weekend day What You’ll Do Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) Assist owners with booking, modifying, and canceling reservations Educate owners on timeshare usage rights and account status Process external exchange requests through a third-party partner Offer and explain Vacation Guard Travel Protection Maintain accurate documentation and meet quality/performance expectations Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint Call volume expectations: 30–35 calls/day average 40–50 calls/day during peak periods Qualifications What You’ll Bring High school diploma or GED required 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!) Strong communication, listening, and multitasking skills Comfortable working in a fast-paced, metrics-driven environment Must be able to work weekends and holidays as needed Must pass a background check and drug screening Bilingual English/Spanish is a HUGE plus (additional pay available!) Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 43203-WG Ocoee Call Ctr Career Site Category: Call Center Compensation: USD16 - USD16 - hourly

Responsibilities

The Reservations Specialist will manage inbound and outbound calls, primarily assisting Westgate Resort owners with booking, modifying, and canceling reservations, while also educating them on timeshare usage rights. This role involves processing external exchange requests and offering Vacation Guard Travel Protection, all while maintaining accurate documentation and meeting performance expectations.