Reservations Supervisor at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Yield Management, Upselling, Team Leadership, Opera PMS, Guest Relations, Revenue Performance, Staff Coaching, Administrative Reporting, Audit Compliance

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards Maintain clear and effective communication between Reservations, Front Office and key hotel departments Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements Undertake other duties as directed by the Reservations Manager or senior leadership team Qualifications Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment Confident communicator with the ability to liaise effectively with Front Office, Revenue, Sales and other key stakeholders Guest-focused mindset with a strong attention to detail and commitment to service excellence Commercially minded, with the ability to identify upselling opportunities and support revenue performance Organised and adaptable, able to manage competing priorities in a fast-paced environment Natural team leader who enjoys coaching, supporting and developing team members High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes Additional Information Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise daily reservations operations and ensure all bookings align with brand standards and yield management practices. Coordinate between the Front Office and other departments while coaching reservations agents to optimize revenue and service excellence.