Reservations Supervisor at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Team Leadership, Training, Problem Solving, Interpersonal Skills, Hotel Booking Systems, Opera, Professional Presentation, Revenue Maximization, Report Analysis, Guest Interaction, Operational Management, Service Delivery, Collaboration

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity. Responsibilities: - Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries. - Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests. - Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery. - Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly. - Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience. - Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement. Qualifications - Technical knowledge of hotel booking systems, including Opera. - Excellent communication and interpersonal skills. - A high standard of personal presentation with confident, professional and welcoming personality. - Proven track record of delivering exceptional customer service. - Attention to detail and a commitment to maintaining high standards. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Supervisor will lead and motivate the reservations team to ensure exceptional customer service and efficient handling of inquiries. They will oversee daily operations, manage room availability, and conduct training sessions for staff.