Reservations Supervisor at Accor

St Andrews, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Coaching, Organizational Skills, Attention to Detail, Problem-Solving, Process Improvement, Guest Experience, Sales Maximization, Team Motivation, Performance Development, Resource Management, Budget Management, Operational Excellence, Feedback Response

Industry

Hospitality

Description

Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations. Job Description Location: Fairmont St Andrews Department: Reservations Turn moments into special memories. At Fairmont St Andrews, our guests come to experience world-class luxury, unforgettable memories, and exceptional service — and it all begins with you. As a Reservations Supervisor, you’ll lead the team that shapes our guests’ first impressions, ensuring every enquiry becomes a memorable stay. A little more about what you'll be doing: As a natural communicator and organised leader, you’ll oversee the daily operations of our Reservations Department, guiding your team to deliver excellence and achieve results. You’ll: Lead and inspire the Reservations team through coaching, training, and performance development. Maximise sales opportunities and drive revenue by collaborating closely with the Front Office, Sales, and Revenue teams. Deliver seamless guest experiences from first enquiry to arrival, ensuring every detail exceeds expectations. Maintain accuracy and excellence across our systems (PM, CRS, fairmont.com & GDS), auditing regularly and resolving issues quickly. Support departmental goals, ensuring CES and LQA targets are met or exceeded. Manage resources effectively, keeping within budgets for payroll and supplies. Play an active leadership role, attending key meetings, driving communication across departments, and contributing to strategic decisions. Respond to guest and business feedback, adapting operations to continuously improve service. Qualifications We’re seeking a confident, guest-focused professional who thrives in a dynamic environment and leads by example. You’ll bring: Proven experience in a reservations or front office supervisory role, ideally in a luxury hotel or resort setting. Strong communication and coaching skills, with a passion for motivating teams. Excellent organisational skills and attention to detail. A proactive approach to problem-solving and process improvement. Experience with property management systems (PM, CRS, IRIS, or similar). A warm, professional manner and a genuine passion for delivering outstanding guest experiences. Additional Information What is in it for you: Free annual night stay (permanent staff) Big hotel discounts for you, friends & family – worldwide Free shuttle service and meals on duty Complimentary pool, gym and fitness classes 50% off dining plus great savings on spa, golf and retail Complimentary golf and PGA pro lessons Wellbeing app and long service rewards Christmas gifts, parties and team events

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Responsibilities

As a Reservations Supervisor, you will oversee the daily operations of the Reservations Department, ensuring every guest enquiry is transformed into a memorable stay. You will lead and inspire your team to deliver excellence and achieve results while collaborating with other departments to maximize sales opportunities.