Firmdale Hotels is renowned for its luxurious boutique properties in prime locations across London and New York. Each of our hotels is uniquely designed, offering a vibrant and welcoming atmosphere that combines the best of modern comfort and classic style. We are dedicated to delivering exceptional experiences for our guests, with a commitment to quality, creativity, and impeccable service.
We have an exciting opportunity for a dynamic and dedicated Reservations Supervisor to join our highly successful team at the Haymarket Hotel. As a Reservations Supervisor, you will play a crucial role in ensuring our guests receive inspirational service from the moment they make their booking. You will oversee the reservations team, ensuring that every detail is managed efficiently and with the utmost care.

• Manage and motivate the reservations team to achieve departmental goals and deliver exceptional service.
• Ensure every guest interaction is handled with professionalism and a warm, engaging communication style.
• Oversee the accuracy of bookings and maintain meticulous records to ensure guest satisfaction.
• Work closely with the front office team to ensure seamless service and effective communication.
• Address and resolve any issues or guest concerns with a proactive and positive approach.
• Provide guidance and training to team members, fostering a supportive and collaborative work environment.