Reservations Supervisor - Hilton Baltimore Inner Harbor
is looking for their next Reservations Supervisor to join the Reservations Team! Find this hotel next to Oriole Park at Camden Yards and it is connected to Baltimore Convention Center via skywalk and near downtown dining.
Our ideal candidate has previous Reservations or Front Office experience, ideally already trained in ONQ, RnI and Dephi and has a keen attention to details.
Shift Pattern: 8:30AM-5:00PM Monday - Friday, with weekend availability, when needed.
Pay Rate: $27.17 per hour

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As a Reservations Supervisor, you will oversee the efficient operation of the reservations department and the group reservation process to accommodate guest needs and maximize revenue. You will be responsible for managing the reservations process and operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management.
• Ensure proper group billing set up.
• Prepare and generate designated reports.
• Handles guest complaints and assists in problem solving techniques.
• Performs other duties and responsibilities as assigned or required.
• Trains, supervises, schedules and assists in evaluating staff.

• Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management.
• Ensure proper group billing set up.
• Prepare and generate designated reports.
• Handles guest complaints and assists in problem solving techniques.
• Performs other duties and responsibilities as assigned or required.
• Trains, supervises, schedules and assists in evaluating staff