Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club at Hilton Hotels & Resorts

Dana Point, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

28.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations management, Team leadership, Revenue management, Customer service, Upselling, Sales conversion, Conflict resolution, Staff coaching, Auditing, Hospitality standards, Communication, Problem solving, Time management, Attention to detail, Property management systems

Industry

Hospitality

Description

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Supervisor to join this fantastic team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. Classification: Full-Time Shift: Various – must be available to weekdays, weekends, and holidays. Pay: The pay rate for this role is $28 and is based on applicable and specialized experience and location. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Reservations Supervisor, you would be responsible for assisting the Director of Reservations to ensure the proper day to day operation and functioning of the Reservations Department, to lead the department to more proactive, revenue-driven sales. Effectively lead reservations agents in the standards set forth by leadership Audit and coach team members for success Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions. Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately. Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue. Sales commission incentive available for premium suite bookings and upsell once eligible. Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-CS2

Responsibilities

The Reservations Supervisor assists the Director of Reservations in managing daily department operations and leading the team to achieve revenue-driven sales goals. They are responsible for auditing staff performance, ensuring accurate booking coordination, and maintaining high service standards for all guest interactions.