Reservations Support Specialist - WFH at Believeadvertising

Florida, Puerto Rico, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Attention To Detail, Organizational Ability, Multitasking, Fast-Paced Environment, Basic Computer Skills

Industry

Public Relations and Communications Services

Description

About the Role As a Reservations Support Specialist, you will assist clients in organizing and managing their travel arrangements from start to finish, with a focus on the technical and logistical side of bookings. This role focuses on delivering outstanding customer service while ensuring each clients itinerary is accurate, enjoyable, and tailored to their needs. Youll work closely with both clients and travel partners to coordinate bookings, answer inquiries, and handle administrative tasks related to confirming and managing reservations within various travel systems. Key Responsibilities Communicate with clients to understand their travel preferences and specific reservation requirements. Coordinate flight, accommodation, and transportation bookings ensuring all details are confirmed. Maintain accurate client profiles, itineraries, and payment details within the reservation database. Support senior coordinators and travel consultants with technical booking entries and vendor confirmations. Respond promptly to client inquiries and assist with itinerary changes, cancellations, or reservation issues. Ensure a smooth and positive client experience by verifying that all bookings are accurately processed and documented. Requirements Previous experience in customer service, administration, or hospitality preferred. Excellent communication and interpersonal skills. Strong attention to detail and organizational ability. Ability to multitask and work in a fast-paced environment. Basic computer skills required (Microsoft Office, email, online booking tools). Benefits Competitive compensation with performance-based incentives. Opportunities for professional growth within the travel and hospitality sector. Flexible work environment depending on company policy. Supportive team culture focused on collaboration and client satisfaction. Employee travel perks and discounts with select partners.

Responsibilities

The Reservations Support Specialist will assist clients in organizing and managing their travel arrangements, focusing on technical and logistical aspects. Responsibilities include coordinating bookings, answering inquiries, and ensuring accurate documentation of reservations.