Reservations Team Leader at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Reservations, Team Management, Customer Service, Data Analysis, Communication, Leadership, Problem Solving, Revenue Management, Attention to Detail, Interpersonal Skills, Flexibility, Hospitality Software, Booking Systems, Conflict Resolution, Local Market Knowledge, Decision Making

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking an enthusiastic and customer-focused Reservations Team Leader to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our hospitality management team, you will oversee the daily operations of our reservation department, ensuring exceptional guest experiences and maximising revenue through efficient booking processes. Manage and supervise the daily operations of the reservation department Train, mentor, and lead a team of reservation agents to maintain high service standards Implement and monitor reservation policies and procedures to ensure accuracy and efficiency Analyse booking trends and occupancy rates to optimise revenue and pricing strategies Collaborate with other departments to ensure seamless guest experiences Handle complex reservation enquiries and resolve guest issues promptly Generate and analyse reports on reservation performance and key metrics Stay updated on local and international hospitality trends to maintain a competitive edge Ensure compliance with Vietnamese hospitality regulations and standards Participate in cross-functional projects to improve overall hotel operations Develop and implement strategies to increase bookings and customer satisfaction Qualifications Proven experience in hotel reservations, with at least 2-3 years in a supervisory role In-depth understanding of hotel operations and reservation management systems Strong leadership and team management skills Excellent communication and interpersonal abilities Detail-oriented with a focus on accuracy and efficiency Proficient in data analysis and report generation Ability to make quick, informed decisions in a fast-paced environment Customer-centric approach with a commitment to guest satisfaction Fluency in English required; Vietnamese language skills highly desirable Knowledge of local hospitality market trends in Phu Quoc and Vietnam Flexibility to work varying shifts, including weekends and holidays Proficiency in hospitality-specific software and booking systems Understanding of revenue management principles Ability to handle high-pressure situations and resolve conflicts effectively Familiarity with the local tourism industry in Phu Quoc would be advantageous Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.

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Responsibilities

The Reservations Team Leader will manage the daily operations of the reservation department and ensure exceptional guest experiences. They will also train and mentor reservation agents while analyzing booking trends to optimize revenue.