It’s an exciting time to join Team TLH. We’re on a mission to be the ’Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Reservations Team Leader, you will be a key part of our Private Reservations team within our Sales & Marketing department, providing an excellent level of customer service at all times. The role requires leading by example and supporting the rest of the team as needed with administration, e-mail queries, online bookings and in-bound telephone reservations. This is a back of house office-based role rather than a front desk customer facing role.

THE SUCCESSFUL CANDIDATE MUST HAVE PREVIOUS HOTEL OR GUEST SERVICES EXPERIENCE, AND AT LEAST SOME WEEKEND AVAILABILITY.

Your responsibilities will include:

• Deal efficiently and politely with all telephone, email and internet enquiries
• Ensure that all reservations are recorded following established procedures and that they are input accurately & promptly onto the system
• Maximize revenue by converting enquiries, recognising business prospects and promoting premium bookings & re-books
• Identify opportunities to improve performance and efficiency of the team, including current systems and procedures
• Support with the delivery of ongoing training for other team members within the department

READY TO APPLY?

Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Job Types: Full-time, Part-time, Permanent
Pay: £12.50 per hour
Expected hours: 24 – 40 per week

Benefits:

• Canteen
• Discounted or free food
• Employee discount
• Gym membership
• On-site gym
• On-site parking
• Store discount

Application question(s):

• What is your shift availability? List days available to work.
• Ideally, are you looking for a part-time or full-time role?

Work Location: In perso

Your responsibilities will include:

• Deal efficiently and politely with all telephone, email and internet enquiries
• Ensure that all reservations are recorded following established procedures and that they are input accurately & promptly onto the system
• Maximize revenue by converting enquiries, recognising business prospects and promoting premium bookings & re-books
• Identify opportunities to improve performance and efficiency of the team, including current systems and procedures
• Support with the delivery of ongoing training for other team members within the departmen

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

• Service – Excellent written and verbal communication skills, providing a great first impression for all of our guests
• Teamwork – Supporting & assisting the department as needed, keeping the team motivated in their day-to-day tasks
• Attitude – A positive leadership style with a passion for hospitality
• Respect – Being respectful to guests & other members of the TLH team, and being able to recognise individual identities
• Safe and Sustainable – Abiding by all Health & Safety guidelines to create a safe working environmen