Reservations Trainee at Kempinski Hotels

Nairobi, Nairobi Area, Kenya -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Hotel Management, Communication Skills, Professional Etiquette, Positive Attitude, Teamwork, Confidentiality, Time Management, Attention to Detail, Problem Solving, Multinational Environment, Grooming Skills, Learning Ability, Health & Safety Awareness, Filing System Management, Customer Service

Industry

Hospitality

Description

Reservations Trainee Application Deadline: 23 September 2025 Department: Revenue & Reservations Employment Type: Internship Location: Kenya - Nairobi Description Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times. Key Responsibilities Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to: Support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives. Determine and implement the procedures and standards of an effective filing system. Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations All inquiries to be dealt with within 24 hours. Ensure the strict confidentiality of information passing though the office Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures. Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety. Ensure that all potential and real hazards are reported and rectified immediately. Perform any other duties as assigned to them by management. Skills, Knowledge and Expertise - Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution - No work experience is required - Less than one year since completion (2024/2025) - Kenyan Citizen - Completed coursework (If even if not graduated) - Ability to work and communicate in a multinational environment - Excellent grooming skills and must be well-versed in professional and personal etiquette - Good Communication skills - Outgoing with a positive learning attitude

Responsibilities

The trainee will support the Revenue & Reservations Manager and Reservation Agents in their daily activities while learning the operations within the department. They will also maintain an up-to-date operating manual and ensure confidentiality of information.