RESIDENCE MANAGER – BIRMINGHAM

Salary: £38,000 per annum
Hours Per Week: 42.5 Hours per week
Working Patterns: Our Management Team work flexibly throughout the working week Monday – Sunday. Days and hours will rotate weekly subject to demands and team availability, working on average 1 weekend out of 3

VITA GROUP

Our next-level apartment design offers a variety of studios to suit our residents lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Manager to oversee the day-to-day operations of our residential property and ensure a safe, welcoming environment for all residents.

WHO WE’RE LOOKING FOR

Vita Group delivers a luxury, all-encompassing residential experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:

MANDATORY CRITERIA

• An experienced and accomplished leader with excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A luxury brand ambassador with experience delivering a premium / luxury brand service or product
• A strategic thinker
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Our working patterns can start as early as 6am and finish as late as 9pm Monday – Sunday. Flexibility to accommodate shift patterns and demands is essential
  We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Group. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.

• Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
• Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
• Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
• Financial Management - Manage tenant agreements and monitor Profit & Loss (P&L) accordingly, identifying cost-savings without negatively impacting luxury amenities and offerings to residents.
• Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards .
• Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations
• Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmospher