Date Posted: 08/18/2025
Req ID: 44810
Faculty/Division: UofT Mississauga
Department: UTM:Student Housing & Residence Life
Campus: University of Toronto Mississauga (UTM)
Position Number: 00041073

ABOUT US:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississauga’s of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

ESSENTIAL QUALIFICATIONS:

• Completion of a 3 year College Diploma in a related discipline (such as businessadministration, education, sociology or psychology) or an equivalent combination of education and experience. University degree is preferred.
• Minimum three (3) years of (student and/or professional) related operational and/or customer service experience, residence experience preferred.
• Experience with the operational management databases (e.g. StarRez) is required
• Experience and demonstrated ability to analyze data and produce effective Excel reports
• Demonstrated experience with Office 365 and formula and functions in Excel
• Advanced computer skills in the use of Office 365, including Word, Excel and PowerPoint. Must be able to set up Excel spreadsheets utilizing advanced formulas and functions
• Strong customer service skills required
• Excellent written and verbal communication skills required
• Strong interpersonal skills with an ability to work with others in a cooperative and effective manner required
• Superior organizational and problem solving skills required
• Ability to effectively manage deadlines and priorities required

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline

YOUR RESPONSIBILITIES WILL INCLUDE:

• Coordinating meeting schedules, agendas, materials, action and follow-up items
• Providing detailed information on Residence, eligibility requirements, procedures and deadlines
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Fostering positive relationships with students, parents and the general public
• Collating and organizing data for various reports
• Updating and maintaining records in StarRez
• Formatting and maintaining communication templates
• Providing orientation to others on work procedures and practices

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Adaptable
• Communicator
• Multi-tasker
• Organized
• Possess a positive attitude
• Problem solver
• Resourceful
• Team player
  Closing Date: 08/26/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time