Residences Manager at Accor

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Serviced Apartments, Long-Stay Operations, Team Leadership, Owner Relations, Budget Management, Forecasting, Operational KPIs, Safety Compliance, Event Planning, Problem Solving, Cross-functional Collaboration, Customer Experience, Strategic Planning, Mentoring, Accountability

Industry

Hospitality

Description

Company Description MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Job Description 🌟 THE MISSION You are the heartbeat of Mama’s residences 🏡💖 — the one who makes every stay seamless, stylish, and unforgettable ✨🎉 As our Residences Manager, you don’t just manage apartments — you create homes, communities, and experiences that leave residents and owners raving 💫🌈. You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well-oiled machine ⚡🏢. You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere 🎶🔥. Here’s what you’ll be responsible for: Chief Liaison 🤝🏨 Own the relationship between residence owners and the hotel team — ensuring flawless operations, seamless communication, and happy residents. Operations Commander 🛠️✨ Oversee every corner of the residences — common areas, amenities, facilities, and services — ensuring standards are exceptional and consistent. Team & Leadership Architect 👥💪 Lead, mentor, and inspire your department heads and team members. Drive performance, accountability, and professional growth while keeping energy high. Resident Experience Champion 💖🏡 Deliver next-level hospitality for long-stay guests and owners alike. Anticipate needs, resolve challenges before they arise, and make everyone feel at home. Financial & Strategic Leader 💰📊 Manage budgets, forecasts, and operational KPIs with precision. Optimize resources, drive profitability, and make smart decisions that benefit both residents and the business. Safety & Compliance Guardian 🛡️📑 Ensure health, safety, security, and legal compliance are always top-of-mind. Emergency plans? You’ve got them ready. SOPs? Enforced with flair. ✅ Community Builder & Event Maestro 🎉🌟 Plan, execute, and elevate resident events — from intimate gatherings to large celebrations — creating an unforgettable, connected community. Problem-Solver Extraordinaire 🔍⚡ You see issues before they appear, solve them creatively, and ensure your team is empowered to do the same. Operational challenges? Handled. Collaboration Ninja 🔗🤝 Work seamlessly with Sales, Marketing, Operations, and Finance — aligning strategies, driving results, and ensuring every department sings in harmony. Qualifications MADE FOR YOU… ONLY IF ✨ You are a senior hospitality professional with a proven track record in residences, serviced apartments, or luxury long-stay operations 🏨💼 You are hands-on, operationally brilliant, and strategically minded ⚡🧩 You inspire and lead with confidence 💪, charisma 💖, and authority 👑 You are organized, decisive, and can juggle multiple priorities without breaking a sweat ⏰🔥 You thrive under pressure 🧘‍♂️ and turn challenges into opportunities 💡🎯 You know budgets, forecasting, and operational KPIs like the back of your hand 💰📊 Pre-opening experience or lifestyle residential exposure is a big bonus 🏗️✨ YOUR LITTLE EXTRAS 🎯 You make every resident feel special, every team member feel empowered 💫💖 You bring creativity, energy, and a touch of mischief to leadership 😎🎉 International or multi-property experience? Even better ✈️🌍 You balance professionalism with fun — keeping the team and residents smiling at all times 😄🌈 Additional Information Next, we're sure you know the tune 🎶: First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧 First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳 Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Residences Manager acts as the central liaison between residence owners and the hotel team, ensuring flawless operations across all common areas, amenities, and services. This role involves leading, mentoring, and inspiring the team while delivering exceptional hospitality experiences for long-stay guests and owners.