Resident Accounts Officer at Clúid Housing

Ireland, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

63017.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Income Collection, Debt Management, Arrears Recovery, Financial Management, Customer Relations, Housing Legislation, Payment Plan Negotiation, Social Welfare Advice, Stakeholder Engagement, Conflict Resolution, Communication Skills, Budget Management

Industry

Non-profit Organizations

Description

Role Overview The Resident Accounts Officer is responsible for the effective collection of rent and other related charges from residents across an allocated patch, working with residents to maximise income and minimise debt. Key Responsibilities Income Collection Advice and Support Subject Matter Expertise Collaborative Working Income Collection Manage a portfolio of mixed-tenure accounts, leading on the collection and recovery of rent, service charge and recharge income, maximising performance, and ensuring a reduction in arrears to minimise bad debt Liaise with residents using all available communication methods to ensure debts are collected in a fair manner, working with residents to agree and set up reasonable payment plans through the use of regular income and expenditure checks; including conducting visits to schemes and properties as required. Take enforcement action as appropriate and in line with policy to recover rent debt, including the serving of notices. Advice and Support Provide advice to residents in relation to social welfare, signposting residents to relevant external support services for money management where appropriate Refer residents to the Tenancy Sustainment Team where there are suspected additional support needs to help prevent the escalation of cases. Subject Matter Expertise Provide support to Housing Advisors to develop knowledge and skill required to increase the capability of the Housing Advice Centre, specifically relating to transactional and low-risk income activities, such as taking payments, agreeing simple repayment plans and making outbound contact. Collaborative Working Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities. Participate in the appraisal of new project developments, contribute to local and national improvement initiatives, and contribute to the formulation and review of Housing Services Policies and Procedures. Undertaken any other duties as required that are consistent with your role. Complaints and Resident Voice Actively seek out and recognise the Resident Voice as an authority on our services Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy. Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement. Corporate Responsibilities Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities Adhere to all Clúid policies and procedures at all times To exercise discretion at all times Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements Person Specification Knowledge of housing legislation and regulations Knowledge of housing sector practices Financial management and budget management skills Customer relations Self-driven and motivated Ability to demonstrate good listening and communication skills Experience/Qualifications Essential: 2 + years experience in a similar role within the housing or property management sector, preferably within a housing association or similar. Experience specifically in income recovery, debt management, with a track record of successfully managing arrears, negotiating payment plans, and maximising income recovery Full Clean Driving licence Desirable: Educated to Degree Level (or equivalent) Professional qualification e.g. ICSH/CIH/IAVI Property Services Regulatory Authority Licence Experience of working with diverse communities and understanding of social housing issues, with the ability to respond to changing circumstances Experience in engaging with stakeholders, including residents, community groups, third party agencies, and other relevant organisations Familiarity with housing regulations, policies, and best practices #LI-Hybrid About us Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. Why Choose Clúid? At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options. Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities. Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave. Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Responsibilities

Manage a portfolio of mixed-tenure accounts to maximize rent and service charge collection while minimizing bad debt. Provide social welfare advice to residents and collaborate with internal teams to improve housing services and policies.