Second Avenue is recruiting a Resident Accounts Specialist - Accounts Receivable for its Single-Family Property Management division in Tampa, FL.
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
We are looking for an experienced property management professional, with single family rental customer service and administrative experience being highly desired. Candidate should possess a proven track record that demonstrates a high degree of motivation, self-management and the ability and willingness to learn new skills and processes. Flexibility and ability to work well within a team on a variety of initiatives are critical attributes for this candidate.

JOB SUMMARY

The Resident Accounts Specialist– Accounts Receivable is responsible for Everyday operations and financial functions. Collect and keep track of rent, deposits, late fees, and conduct move-out reconciliations. As the Resident Accounts Specialist, you will play a vital role in the delinquency and collection of rent to optimize the company’s cash flow and financial position. In compliance with the company’s policies and procedures, safety and fair housing guidelines, and liability concerns.

QUALIFICATIONS AND EXPERIENCE:

• High School diploma or equivalent.
• Two years’ experience in apartment industry in an Assistant or Leasing position
• Excellent verbal and written communication skills.
• Ability to post and read computerized rent roll and collection reports.
• Experience and proficiency in using a variety of software programs.
• Ability to use a computer proficiently, including Microsoft Outlook, Word, and Excel.
• Ability to prioritize and multi-task in a fast- paced environment.
• Work well with others with a positive friendly attitude.

DUTIES AND RESPONSIBILITIES:

• Review AR/Delinquency reports daily
• Prepare Resident legal notices (3-day notices, 7-day notice to cure, etc.)
• Verify that information on move-in and renewal leases agrees with information on the ledger.
• Resolve resident inquiries in a prompt, courteous and efficient manner.
• Record notices to vacate; Moveout Processing Smartsheet.
• Perform all functions relating to collections, Non-Sufficient Funds (NSF’s), warrant process and evictions.
• Update and maintain Concession log.
• Process Moveout Statements with resident Charges & deposit refunds
• Follow owner and management procedures as directed.
• Other duties may be periodically assigned by the Manager.

RESPONSIBILITIES RELATING TO RENT COLLECTION INCLUDE:

• Accept rent and follow-up on delinquencies.
• Post rent charges and miscellaneous income receipts.
• Post and follow-up on NSF checks.
• Process evictions and NSF warrants.
• Turn over bad debts for collection.
• Report income collection to Property Accounting.
• Resolve accounting discrepancies with urgency.
• Contact delinquent residents via call, text, and email daily.