Resident Advocate-Gilroy CWSP-Swing (Wednesday- Sunday) (81514) at HomeFirst

Gilroy, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

28.11

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Housing Plans, Interpersonal Skills, Communication Skills, Microsoft Applications, Flexibility, Teamwork, Customer Service, Multitasking, Advocacy Skills, Case Management, Problem-Solving Skills, Leadership Skills, Organizational Skills, Professional Conduct, Crisis Intervention

Industry

Non-profit Organizations

Description

Job Details Job Location: Gilroy CSWP - Gilroy, CA 95020 Position Type: Full Time Education Level: High School Salary Range: $28.11 - $28.11 Hourly Travel Percentage: None Job Shift: Swing Job Category: Nonprofit - Social Services Position: Resident Advocate- Gilroy CWSP Location: Gilroy CWSP Employment Full Time, Non-Exempt Compensation: $28.11/Hourly ABOUT HOMEFIRST Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. OUR VALUES Kindness: We act with empathy toward others. Passion: We ignite change to fulfill our mission. Excellence: We deliver exceptional service to our communities. POSITION OVERVIEW The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas REPORTING RELATIONSHIPS This role reports to the Program Manager PRIMARY RESPONSIIBLITIES Direct Client Service (90%) Responsible for the care, safety and supervision of program participants and guests Implement and enforce HomeFirst guidelines and site rules Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members Check guests into and out of the facility using the Homeless Management Information System (HMIS) Document all notes of services provided into HMIS within 3 business days Complete intake of potential participants including thorough and accurate VI-SPDAT assessments Work with participants to execute their personalized housing plan Provide direct guest support with developing, updating, and reassessing housing plans Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed Provide information, referrals, housing resources, and program support to program participants Distribute clothing, linens, toiletries, and any other items supplied by the program Restock program supplies and submit supply order request in a timely manner Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner Conduct shelter floor, facility, and perimeter checks Assist with set-up and break-down daily and for any special events or activities Complete and file all paperwork in a timely manner Maintain professional conduct, attitude and appearance Communicate to and delegate tasks to next shift Maintain confidentiality regarding clients, personnel and other internal agency affairs Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community Maintain compliance with agency/ site policies and procedures Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention Commit to treat each guest with respect and dignity Demonstrate conflict resolution skills General (10%) Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public Assist with office-related tasks as needed Attend all mandatory meetings, workshops, and trainings Perform other general duties as assigned Skills, Abilities, and Knowledge: Proven ability to develop client service or housing plans Ability to work with people of diverse social backgrounds, strong interpersonal skills Strong written and oral communication skills Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems High level of flexibility and ability to prioritize appropriately Work effectively within a team Strong sense of accountability Strong customer service skills Ability to multitask efficiently Advocacy and case management skills Knowledge of local social service resources/providers Effective problem-solving skills Demonstrate strong leadership skills Excellent organizational skills and ability to complete tasks Reliable; excellent punctuality and attendance for scheduled work shifts Ability to work flexible hours, especially nights, weekends and overnights. Must be available by telephone, on-call, and as needed during employee’s scheduled availability Able to take initiative and work independently and productively with minimal supervision Ability to meet deadlines and complete multiple tasks in a timely manner Ability to maintain professional conduct, attitude, and appearance at all times Must be able to work under pressure, handle stressful situations, and maintain flexibility Other: Able to perform sedentary work; Able to lift up to 30 lbs. on occasion; Ability to use keyboard and read computer screens for extended periods; Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties; ORGANIZATIONAL EQUITY STATEMENT At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level. HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law. HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know. JD ACKNOWLEDGMENT Name: _____________________________ Date: ______________ Signature: _________________________________ Qualifications QUALIFICATIONS (YOU HAVE) • AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services Lived experience OR understanding of and sensitivity to the needs of the unhoused population

Responsibilities

The Resident Advocate is responsible for the day-to-day operations on site, ensuring the care, safety, and supervision of program participants. They facilitate on-site amenities and respond to participant needs while maintaining safety through regular monitoring.