JOB DESCRIPTION

As a Resident Ambassador you will deliver first class customer service and resident engagement. Consistently deliver the Moda service standard to residents and all visitors to the building. Reply to resident queries and meet all response times. Provide informed and accurate information to residents either face to face or via the telephone. To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up. To take room enquiries/viewings, gathering the necessary information to support leasing. Parcel management, and overall guest/resident needs. Promote resident events and engagement strategies e.g. surveys. Communicate in line with brand values. Establish and maintain relationships with the residents to best understand their needs, following and utilizing the complaints procedure. Residents move out tasks - re/de programming of fobs, collection of post box key etc. Emergency or incident escalation. Reporting any identified H&S matters to CSM/GM. Health & Safety - observe compliance.
This position is for Day shift - Maternity cover

EXPERIENCE AND SKILLS

• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
• Must be pro-active and able to use initiative to enhance the reputation of the building
• Professional presentation, confident and outgoing in nature
• Well organised, ability to problem solve and works under pressure with great decision-making skills
• Able to demonstrate an organised and professional approach and ability to priorities
• Ability to work towards targets and meet deadlines
• Previous handling of sensitive information and compliance with GDPR
• Experience in a demanding customer centric role.

Please refer the Job description for details