Resident Assistant | Full-Time at Miriam's Kitchen

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

25.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rapport Building, Care Coordination, Incident Reporting, Conflict De-escalation, Program Rule Enforcement, Team Collaboration, Data Documentation, Crisis Intervention, HMIS Documentation, Stakeholder Relations, Quality Improvement, Computer Proficiency, Spanish Proficiency

Industry

Non-profit Organizations

Description

Description ABOUT MIRIAM’S KITCHEN Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless. ABOUT THE POSITION The Bridge Housing program is a new non-congregate bridge housing program, which opened September 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems. The Resident Assistant serves as a member of an interdisciplinary team that advocates for and support residents of E Street. The Resident Assistant is an essential staff role ensuring the safety of the building, enforcing program rules, serving as a part of the emergency response team, and communicating with case managers to ensure that clients are receiving the case management services that they need. Miriam’s Kitchen is seeking one Full-Time Resident Assistant for the following schedule: Tuesday – Saturday, 11:00pm – 7:00am. DUTIES AND RESPONSIBILITIES: · Develop a positive rapport with each resident through routine contact and communication. · Provide roving coverage throughout the facility. · Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms · Assist in the implementation of case plans and document the client interactions in HMIS · Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager · Complete incident reports · Work with case management team to ensure all required service delivery is documented and to identify strengths and weaknesses in data entry and quality · Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules · Conduct room inspections per program rules to ensure cleanliness · Participate in program team meetings, staff meetings, supervision meetings as required and requested per contracts · Build and maintain quality working relationships with colleagues, external and internal stakeholders · Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes · Atten all required trainings per contract requirements · Adhere to agency policies and procedures · Other duties as assigned · Able to lift and/or carry up to 20 lbs. · Comfortable operating computers, inputting information into a database, and documenting case notes. · Proficiency in Spanish is preferred. Requirements QUALIFICATIONS Knowledge, Skills, and Abilities · Familiarity with the homeless services and housing landscape in Washington, DC. · Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse. · Strong interest in and commitment to ending chronic homelessness in DC. · Strong communication skills and sense of boundaries. · An understanding of the structural and systemic causes of homelessness. · Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences. · Able to lift and/or carry up to 20 lbs. · Comfortable operating computers, inputting information into a database, and documenting case notes. · Proficiency in Spanish is preferred. Prior experience working in services for homelessness, mental health, substance abuse, HIV/AIDS, and/or case management for vulnerable populations.

Responsibilities

The Resident Assistant ensures building safety, enforces program rules, and acts as part of the emergency response team while developing positive rapport with residents. Key duties include completing care coordination tasks, assisting in case plan implementation, documenting interactions in HMIS, and responding to immediate client needs.