Resident Assistant Overnight Supervisor at The Delores Project

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

26.37

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Conflict Resolution, Crisis Intervention, Customer Service, Team Collaboration, Documentation, Training, Problem Solving, Communication, Emotional Intelligence, Trauma-Informed Care, Harm Reduction, Decision Making, Professional Boundaries, Community Engagement, Safety Management

Industry

Non-profit Organizations

Description

Description Position: Resident Assistant Overnight Supervisor Reports To: Operations Manager & Assistant Program Director Accountable to: Guest/Residents/Volunteers/Resident Assistants Employment Type: Full-Time, Non-Exempt Pay: $26.37 per hour + $2 shift differential About us: Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing. At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team. Job Description: The Resident Assistant Overnight Supervisor collaborates with Resident Assistants, also serving as front-line team members in our 24-7 shelter, managing all day-to-day operations and meeting in-the moment guest needs. Resident Assistant Supervisors provide on-shift support and supervision to RA staff members and collaborate with the Operations Manager in hiring, training, and professional development of RA staff. Resident Assistant Supervisors assist in the implementation of program objectives. Resident Assistant Supervisors also helps manage facility and maintenance needs, kitchen and meal needs, other administrative tasks, and are in the on-call rotation one week a month. Requirements SHELTER • Directs, coordinates, and monitors shelter operations to achieve program goals. • Enforces shelter policies and procedures with consistency. • Helps ensure proper staffing and scheduling during their shifts (day, evening, overnight). • Acts in a responsible manner within the shelter to ensure the safety of the community. • Models good professional boundaries for SA staff and guests. • Ensures proper intakes, orientations, and discharges are completed for each guest according to procedure. • Ensure shaft duties are consistently and correctly completed. • Ability to be directive when necessary. • Ability to uphold hard or unpopular decisions when necessary. • Ability to deliver constructive feedback to staff when necessary. • Ability to build positive relationships with all internal and external stakeholders. • Seek coverage for or provide coverage for open shifts during on-call weeks. • Follows procedures outlined in the shelter operations manual. • Works with the Operations Manager to update and/or create policies and procedures for the shelter. • Doing phone screens with potential guests and filling beds over the phone. • Perform intake and orient new guests. • Complete shift paperwork and documentation, including the shelter log. • Conflict resolution, mediation, and de-escalation between guests. • Ensure the physical and psychological safety of the shelter. • Performing basic housekeeping duties, including meal preparation and service, supervision of shelter chores, and house laundry. • Support and provide good customer service to meal service volunteers. • Coordinate community activities and gatherings for guests. • Facilitate twice-weekly house meetings. • Attend required training and mandatory team and all-staff meetings, • Respond to medical crises, including the use of AED machine, performing CPR and/or administering Narcan when necessary, and calling for emergency medical response. • Practice and modeling healthy professional boundaries with and for guests. • Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests together. • Delivering verbal or written reminders when guests do not meet community agreements. • Evicting guests who are engaging in unsafe behavioral health staff to best meet the needs of guests. • Assist Supportive Housing staff with crises and/or safety and security challenges. • Continuously monitor guests belonging and dorm cleanliness and organization. • Assist Operations Manager in interviewing potential Resident Assistant candidates. • Provide performance feedback and coaching to shelter staff through regular supervision meetings. • Provide input to the Operations Manager on Resident Assistant staff performance reviews. • Document and communicate staff performance issues. • On-call on for the shelter once every four weeks. • Process bi-weekly payroll, ensuring the accuracy of timesheets for supervisees. • Provide shelter oversight, supervision, and leadership in absence of the Operations Manager and in collaboration with another Resident Assistant Supervisors. • Additional responsibilities as needed. HOUSING • Assist PSH residents with emergency lockouts. • Conflict resolution, mediation, and de-escalation between residents &/ or guests in the absence of case managers. • Answer PSH call box calls (RAs do not admit visitors to the building but do admit delivery people, case managers, and other service providers for residents. • Security checks throughout the building at 9 pm, 1230am, and 4 am. • Log any maintenance issues and any pertinent resident or visitor information for case managers and the program manager. • Complete incident reports for anything PSH case managers are not present for. • Assist residents with food pantry and hygiene items in emergency situations only. • Additional responsibilities as needed. OTHER • Practice Trauma Informed Care and harm reduction. • Practice and modeling of healthy professional boundaries with and for guests and residents. • Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests and residents together. • Work collaboratively with program staff to best meet the needs of guests and residents. • Attend monthly operations team meetings, virtual and in-person. • Attend quarterly all-staff meetings. • (Relief staff only) Work a minimum of 16 hours monthly in the shelter and/ or supportive housing program. • (Relief staff only) Respond to calls for last-minute coverage, whether available or not. • Additional responsibilities as needed. Preferred Qualifications: • Experience as a supervisor or manager • Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc. depending on role). • Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people. • The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization. • Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities. • High emotional intelligence and self-awareness, commitment to assuming the best intent of others. • Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention. • Ability to be non-judgmental of other people’s identities and life choices. • An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds. • Ability to positively and professionally represent The Delores Project to a diversity of stakeholders. • Ability to speak Spanish or American Sign Language fluently. • Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently. • Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary. • Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging. • Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply). • Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings. Additional Preferred Qualifications for direct-service staff: • Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care. • Work or educational background in human service, social work, and/ or customer service with diverse communities. • Demonstrated ability to maintain accurate and timely documentation. • Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution. • Ability to juggle multiple priorities simultaneously. • Ability to work with and support volunteers. • Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone. Benefits: The Delores Project offers a generous benefits package including 15 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Plus $2 overnight shift differential for hours worked from 12am-8:30am. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings. Working Conditions: This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and/ or unsanitary hygiene. Schedule: Wednesday 12:00am-8:30am Thursday 12:00am-8:30am Friday 12:00am-8:30am Saturday 12:00am-8:30am Additional Pay Information: Base rate $26.37 +Overnight shift differential $2. $28.37 The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latinx individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply. All applications must be submitted by Thursday February 5th, 2026

Responsibilities

The Resident Assistant Overnight Supervisor manages day-to-day operations of the shelter, providing support and supervision to Resident Assistants. They also assist in hiring, training, and ensuring the safety and well-being of guests.