Resident Coordinator at Interfaith Community Services INC

Oceanside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

21.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Mental Health, Substance Abuse Treatment, Communication Skills, Organizational Skills, Team Collaboration, Problem Solving, First Aid, CPR, Client Support, Safety Compliance, Record Keeping, Community Knowledge, Attention to Detail, Emergency Response, Confidentiality

Industry

Non-profit Organizations

Description

Description About Interfaith Community Services: At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission! What You'll Do: In the Resident Coordinator role, you’ll be responsible for maintaining a safe and secure living environment for clients of Interfaith’s Grants Per Diem Program. Working alongside a comprehensive team of skilled professionals, the Resident Coordinator engages with case managers and other program team members to support individuals regain self-sufficiency. CORE DUTIES AND RESPONSIBILITIES: Assist with client intakes, transfers, coordination of services, and discharges. Acclimate new clients to their living arrangements and orient them to program policies, procedures, and shelter rules. Monitor resident behavior, interactions, and overall well-being, addressing concerns promptly and professionally. Respond appropriately to crisis situations, including de-escalation and safety/risk assessments, following established protocols. Promptly notify supervisors and appropriate staff of problematic behaviors, compliance issues, or safety concerns. Maintain a drug-, alcohol-, and violence-free environment in accordance with program policies, report any concerns immediately. Administer First Aid/CPR as needed and follow emergency protocols. Contact emergency services when necessary and provide accurate, timely information. Maintain hallways and common areas free of debris, wheelchairs, and other hazards; perform cleaning and sanitizing tasks in absence of janitorial services. Prepare rooms and beds for new admissions or upon client exit. Support clients in making and attending appointments, arranging transportation, and coordinating related services. Provide support in therapeutic activities and interventions within scope of role and program policies. Accompany clients to appointments for support under the guidance of qualified personnel as needed. Review and update daily logbooks; brief incoming shift staff on relevant issues. Accurately record emergencies, disciplinary actions, incidents, and other notable events during shifts. Escalate operational concerns and client needs to supervisory staff in a timely manner. Participate in interdisciplinary care meetings, quality improvement initiatives, and all required staff meetings and trainings. Ensure confidentiality of all client information and records. Conduct facility safety checks, wellness checks, fire drills, and utility inspections to ensure compliance with federal, state, and local regulations. Support transportation specialists with vehicle readiness, transportation schedules, and documentation as needed. Collaborate with other Resident Coordinators to promote a positive and cohesive community. Perform additional duties as assigned by supervisors. Requirements Who You Are: You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll: High school diploma or equivalent, required Minimum 1 year experience working with severely mentally ill, medically fragile, and homeless populations, preferred Knowledge of alcohol and other drug recovery fields, preferred Bilingual (Spanish/English), preferred SKILLSETS / ADDITIONAL REQUIREMENTS Ability to establish and maintain professional boundaries with clients Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention Ability to react calmly and professionally to emergency situations Ability to identify problems, and research and recommend resolutions Knowledge of community and social service agencies Knowledge of adult development Must have excellent written and verbal communication skills Must be highly organized and demonstrate attention to detail Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints Demonstrated experience working with a collaborative team Working knowledge of MS Office (Word, Excel, and Outlook) Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization Work with spirit of teamwork, cooperation and a sense of urgency Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information Ability to work on tasks in an efficient, thorough, and prioritized manner Ability to work quickly, accurately and independently WORKING CONDITIONS / PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Must be able to perform work in an office setting May be subjected to adverse conditions, including contact from hostile people Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids Must have the physical ability to sit for long periods of time, stand, walk, bend, and kneel on a frequent basis Occasionally lifts, carries and balances objects weighing up to 30 pounds Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies Prioritizes and multi-tasks work and projects, requiring good memory, concentration and analytical thinking Occasionally is required to perform the safe operation of office equipment and machines, and recognize and abate safety hazards within the workplace The noise level in the work environment is usually low Location: Onsite/Oceanside Hourly Rate: $19.00-$21.00 ($1.00 Shift Differential) Hours: Monday-Friday: 12am-8:30am EMPLOYMENT BENEFITS · Paid Time Off · Paid Holidays – 13 scheduled · Flexible Work Schedules · Medical, Dental, and Vision Insurance · AD&D / Group Life Insurance · Flexible Spending Accounts – Medical and Dependent Care · Matched 401(k) Retirement Plan · Early Release Days! · Work Anniversary Bonuses · Tuition Reimbursement and Public Service Loan Forgiveness Eligibility · Employee Assistance Plan (EAP) · Home Ownership Assistance Program · Casual Work Environment · Professional Growth and Career Development Opportunities Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

Responsibilities

The Resident Coordinator is responsible for maintaining a safe living environment for clients and engaging with case managers to support individuals in regaining self-sufficiency. This includes assisting with client intakes, monitoring resident behavior, and responding to crisis situations.