Resident Coordinator - Student Accommodation at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

72000.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Customer Service, Empathy, Event Planning, Problem-Solving, Interpersonal Skills, Communication Skills, Mentoring, Leadership, Administrative Support, Financial Reconciliation, Team Support, Community Engagement, Operational Management, Driving License

Industry

Higher Education

Description

Company Description Te Whiwhinga mahi | The opportunity Join us in shaping a safe, supportive, and engaging living and learning environment for our university students. We are seeking a highly organised and professional individual to join our Student Accommodation team as Kairuruku Wharenoho | Resident Coordinator, working evenings at Carlaw Park Student Village in Parnell. This varied role focuses on the emotional, physical, and academic well-being of all residents, providing a unique dual focus on student welfare and operations. You will support the Resident Manager by splitting your time across three essential functions: Administration & Operations: Deliver crucial administrative support, including purchasing, financial reconciliation, managing emails, and overseeing front-line customer care (e.g., check-in/out, key management). You will also manage operational tasks like monitoring contractor services and conducting building checks. Pastoral Care & Leadership: Manage, mentor, and support our team of part-time Resident Advisers (RAs). Provide front-line advice and support to residents, escalating serious welfare issues as necessary. Events Organising & Community Engagement: Lead the planning and facilitation of small-scale student events (usually between 100 and 300 people), fostering a supportive student community. Hours of work: Tuesday to Saturday, 2:30 pm – 10:30 pm during the academic year, with flexible hours available over the summer months. We have two positions available in different halls of residence, both based in central Auckland. This is a full-time (37.5 hours per week), permanent position. The salary range for this role is $62,000 to $72,000, negotiable depending on skills and experience. A full description of your duties and the role are provided in the position description linked HERE. He kōrero mōu | About you As part of the front-line service for Accommodation, you will be friendly, customer service-focused, and empathetic. Ideally, with experience as a student living in halls of residence. Your application will stand out if you have experience working within similar educational or support environments. We are seeking a team player with some supervisory or mentoring experience with a warm, open style and the high personal integrity needed to uphold respectful standards in a diverse community. You must be experienced in a multifaceted role with previous involvement in event planning and execution/operations, and demonstrate a willingness to take initiative and embrace new learnings. Do you function best in the evenings and enjoy lying in during the morning? This is a role for someone who considers themselves a night owl, as you will need to be comfortable with afternoon to evening shifts, including weekend on-call work (up to one week in three). E rapua ana mātou | We are seeking A Tertiary qualification in a relevant field, with experience of living in student accommodation. Up to 5 years of experience in business support and/or event management, with 1–2 years in a complex support role. Proven problem-solving skills, and experience supervising/supporting team members. Highly developed interpersonal and communication skills with a confident, level-headed personality. A full, clean driving licence (as some driving will be required) Ngā āhuatanga kei a mātou | What we offer Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students making us one of NZ’s largest employers. We offer you the opportunity to join a dynamic, world-class institution in one of the world's most desirable cities. We cultivate an environment that supports your growth and rewards hard work with a range of excellent benefits, including: Competitive salary and five weeks of annual leave. Superannuation/KiwiSaver matching up to 6.75% Leading and inclusive parental leave options. Career development programmes and discounted on-site amenities. Me pēhea te tuku tono | How to apply Please submit your application online by the closing date of Sunday, 7 December 2025. Your application should include: A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements. Your updated CV. For a confidential discussion, you are welcome to contact Karyn Baker (Resident Manager) via [email protected]; however, we do not accept email applications. Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

Responsibilities

The Resident Coordinator will focus on the emotional, physical, and academic well-being of residents while providing administrative support and overseeing operations. This role also includes managing and mentoring Resident Advisers and organizing community events.