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Resident Engagement Officer at HSH

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality management, Customer service, Event planning, Interpersonal skills, Problem-solving, Communication, Relationship building, Initiative, Creativity, Professionalism, Digital platform management

Industry

Hospitality

Description

The Repulse Bay is seeking a Resident Engagement Officer to help foster a strong sense of community and ensure residents feel welcome within our property. Create a fun and welcoming community for our residents Work in a premier residential and shopping destination for Hong Kong's Southside Experience in hospitality or residential environments Key Accountabilities Warmly welcome new residents to the community and help them feel at home from day one by familiarising them with the property, amenities, and services Plan and develop events and activities such as social gatherings, sports competitions, and recreational programmes, as well as create volunteering opportunities that bring residents together to support worthy causes Manage and monitor the digital customer service platform Act as a liaison between residents and the estate management team to address concerns or issues as they arise Support the attraction of potential residents through input into and involvement in promotional events Build strong relationships with residents and respond effectively to their requests and expectations Demonstrate creativity and initiative General Requirements Certificate or diploma in Hospitality Management or a related discipline 1–2 years of experience in the hospitality or services industry Excellent interpersonal skills Strong problem-solving abilities A poised and professional manner when dealing with stakeholders, with the ability to influence both internal and external parties An independent, proactive, and customer‑oriented approach with a positive mindset Proficiency in both written and spoken English and Chinese Creative flair .responsive { width: 100%; max-width: 550px; height: auto; }

Responsibilities

The Resident Engagement Officer will welcome new residents and manage property amenities to foster a strong community atmosphere. They are also responsible for planning social events, managing digital customer service platforms, and acting as a liaison between residents and estate management.