Overview:
We are seeking a highly skilled and dedicated Residence Engineer to join our team. The ideal candidate will have in-depth knowledge and hands-on experience with HPE Synergy, HPE 3PAR, and a working understanding of Microsoft System Center Configuration Manager (SCCM) (Optional) . As a Residence Engineer, you will be responsible for ensuring the smooth operation, maintenance, and optimization of IT infrastructure, primarily focusing on HPE technologies and related systems.
Key Responsibilities:
1. HPE Synergy Management:
o Oversee the deployment, configuration, and management of HPE Synergy infrastructure.
o Monitor and maintain the health and performance of the Synergy environment.
o Implement firmware updates, patches, and upgrades as needed.
o Troubleshoot and resolve any issues related to HPE Synergy.
2. HPE 3PAR Storage Management:
o Manage and optimize HPE 3PAR storage arrays, ensuring data integrity and availability.
o Perform routine storage provisioning, de-provisioning, and expansion activities.
o Monitor storage performance and implement necessary adjustments to maintain optimal performance.
o Ensure regular backups and disaster recovery procedures are in place and tested.
3. Microsoft SCCM Knowledge: (Optional)
o Assist in the administration and maintenance of Microsoft SCCM environments.
o Support software distribution, patch management, and device management activities.
o Collaborate with the SCCM team to integrate HPE Synergy and 3PAR systems with SCCM where applicable.
4. Incident Management and Support:
o Provide 2nd and 3rd level support for HPE Synergy, 3PAR, and related systems.
o Respond to and resolve incidents, problems, and service requests in a timely manner.
o Work closely with vendors and support teams to escalate and resolve complex issues.
5. Documentation and Reporting:
o Maintain accurate and up-to-date documentation of the IT infrastructure, configurations, and procedures.
o Prepare regular reports on system performance, incidents, and maintenance activities.
o Provide recommendations for infrastructure improvements and optimizations.
6. Collaboration and Communication:
o Work closely with other IT teams, including network, security, and applications, to ensure seamless operations.
o Communicate effectively with stakeholders to provide updates on project status, incidents, and resolutions.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT infrastructure management, with a focus on HPE Synergy and HPE 3PAR.
• Strong understanding of HPE Synergy architecture, management tools, and best practices.
• Experience with HPE 3PAR storage administration, including provisioning, monitoring, and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Certifications (Preferred):

• HPE ASE – Synergy Solutions Integrator V1 or V2.

Job Types: Full-time, Permanent
Pay: AED2,000.00 - AED6,000.00 per month

Experience:

• HPE Synergy Management: 3 years (Preferred)
• HPE 3PAR Storage Management: 3 years (Preferred)
• SCCM: 2 years (Required)
• Incident Management and Support: 3 years (Preferred)

License/Certification:

• HPE ASE – Synergy Solutions Integrator V1 or V2 (Required)

Please refer the Job description for details