Resident Engineer, DT - (250000AW)
Resident Engineer, Germany
The Advanced Services - onsite Resident Engineer is working for a specific major customer in Germany .
The work will be performed on the customer premise while leading architecture design, implementation, and maintenance of Radware security portfolio according to the defined best practices.
The position requires cooperating daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management within Radware, to ensure the customer gets fast and responsible responses as well as a high level of service and satisfaction as a trusted advisor.

• Owning Customers Post Sales relationship
• Establishing and maintaining strong working relationships with key personal both internal and customer personnel for effective and proactive work.
• Become a valued member of the customer’s engineering team.
• Leading Customers onboarding to Radware services.
• Analyzing and deeply understanding Customer technical needs and customizations.
• Cooperating with different departments internally at Radware (Support, Cloud, Professional Services, R&D), to ensure direct support, services, and information flowing directly to the customers.
• Advocating customer needs and expectations inside the company.
• Performing periodic Radware solutions tuning and maintaining configuration and software best practices.
• Troubleshooting and resolving complex technical issues associated with Redware’s equipment.
• Developing and standardized operational procedures for Radware equipment in the Customer’s environment.
• Generating weekly reports reflecting the work in progress and status.
• Performing periodic meetings with the Customer technical team and providing operational/security reporting and consultancy on Radware solutions.
• Coordinating and advising on new business opportunities and technical solutions with the Pre-Sale Engineering team.