COMPANY OVERVIEW

At Connaught Care, we provide an extraordinary care experience for residents and their families. Our award-winning luxury care homes are known for their high standards, and we are looking for a passionate individual to help ensure that every interaction, from the first enquiry to move-in and beyond, is seamless, supportive, and positive.

SUMMARY

We are seeking a customer-focused, empathetic, and organised professional with a background in care who can drive excellence in resident experience, engagement, and customer success across two of our homes - one in Huntingdon & one in Bedhampton. Delivering the requisite number of enquiries to grow the occupancy is the key element of this role.

ENQUIRY GENERATION & MANAGEMENT

· Develop and maintain strong relationships with local authorities, healthcare professionals, social workers, and community organisations to enhance referrals and awareness of Connaught.
· Drive external business development virtually by seeking opportunities to build partnerships with organisations, networks, and referral sources to increase occupancy.
· Support the Events and Marketing teams in delivering community-focused initiatives that raise the profile of Connaught within the local area.
· Book and coordinate appointments for potential residents and external stakeholders, including referrers and professionals.

REQUIREMENTS

✅ Experience working in a care role (Carer, Senior Carer, or similar role preferred).
✅ Strong understanding of resident and family needs in a care home setting.
✅ Exceptional customer service skills with the ability to build trust and rapport.
✅ Soft sales skills – ability to guide and reassure potential residents and families.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

Success in this role will be measured by:

• Enquiry-to-move-in conversion rates.
• Increase in enquiries from local sources.
• Resident and family satisfaction scores.
• Conversion of respite to perm.