RESIDENT LIAISON OFFICER

£32,000 - £35,000 per year
Location: E17 5DU
Employment Type: Permanent
Probation Period: 6 Months
Schedule: Monday to Friday

REQUIRED SKILLS AND QUALIFICATIONS:

• Minimum 3 years of experience in the public housing sector in a customer-focused role.
• Proficiency in Microsoft Office programs, including Excel, Word, and Outlook.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with residents and stakeholders.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proactive and highly organised, with strong attention to detail.
• Full UK driving licence and access to own vehicle (essential).

• Act as the first point of contact for residents regarding refurbishment and repair works.
• Build and maintain positive relationships with residents, ensuring their concerns are addressed promptly.
• Organise and attend resident meetings to communicate work schedules and expectations.
• Provide ongoing updates to residents and stakeholders about project progress.
• Resolve resident issues and escalate when necessary to ensure timely resolution.
• Conduct pre-entry surveys and inspections to identify potential concerns before work commences.
• Maintain accurate records of resident interactions, complaints, and resolutions.
• Ensure compliance with health and safety regulations and company policies.
• Work closely with site teams, project managers, and contractors to facilitate smooth project delivery.
• Assist vulnerable residents with additional support needs during construction works.