Job Title: Customer Liaison Officer (Temporary – 1 Month)
Location: Canley, Coventry
Contract: Temporary (1 month)
Start Date: ASAP

ROLE OVERVIEW

Fawkes & Reece are currently working with a 5-star housebuilder and are looking for a Customer Liaison Officer to support a short-term housing regeneration project in Canley. This is a vital role, acting as the main point of contact between the site team and local residents, ensuring clear communication and a high standard of customer care throughout the works.

MAIN RESPONSIBILITIES

• Act as the first point of contact for residents during construction works.
• Provide updates on works, access arrangements, and timescales.
• Respond to queries, concerns, and complaints in a professional and timely manner.
• Maintain accurate records of all resident interactions and follow-ups.
• Assist with community engagement and ensure residents are well-informed.