Resident Liaison Officer at MMP Consultancy
Oldbury, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

05 Feb, 25

Salary

28000.0

Posted On

30 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospital/Health Care

Description

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities
  • Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
  • Organise consultation events and attend meetings as required
  • Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
  • Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
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