JOB OVERVIEW

We are seeking a person centered and proactive individual to join our Operations team as a Resident Liaison Officer to act as the point of contact between the housing association and its residents. This role involves addressing and coordinating all complaints and compliments, managing communication with residents, and overseeing warnings and evictions to ensure a positive living environment that enables Residents to thrive, feel supported and informed within their homes.

REQUIREMENTS

• Experience of working within housing
• Good understanding of tenancy law
• Experience of housing and tenancy management
• Good understanding of the housing benefit system
• Understanding the importance of housing standards in particular compliance around health & safety and fire checks within social housing
• Experience of liaising and building relationships with agencies
• Good standard of education with good literacy, numeracy and IT skills
• Full UK driving license
• Ability to work collaboratively
• Ability to work with tight deadlines in an intense environment
• Ability to work in a fast paced environment and be reactive to change
• Committed to customer satisfaction.
  Parasol Homes Limited CBS is a Registered Provider of Housing with the FCA (https://mutuals.fca.org.uk/Search/Society/30667).
  Are you a confident individual with the drive and passion to deliver a first-class service to the business and work independently on a day-to-day basis when required?
  If you want to work in an environment where every day you work together as a team to make a real difference to someone’s life, we would love to hear from you.
  Job Type: Full-time
  Pay: From £30,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Store discount

Experience:

• Housing & Tenancy Management: 2 years (required)
• Housing Benefit: 2 years (required)

Work Location: Hybrid remote in Watford WD24 4Q

• Foster positive relationships with residents, acting as a trusted liaison between the housing association and the community.
• Support the development and implementation of communication strategies to keep residents informed about policies, services, and community events.
• Act as a first point of contact for housing managers and the housing team requiring day to day support with warnings and evictions.
• Carry out any evictions process in a lawful and well documented manner ensuring that residents, care/support providers and appointees are kept up to date.
• Represent the business at any court hearings to include but not limited to tenancy eviction/tenancy termination hearings.
• Coordinate the management and resolution of resident complaints and compliments, ensuring timely and effective responses.
• Support with development and application of reporting processes and data recording information to housing functions.